The customer experience and joy from the moment the customer receives their handset, is our
top priority. Our refurbished handsets undergo a thorough inspection, repair and reconditioning to
bring them up to like-new condition. They arrive beautifully packaged and with our Business
Premium
range, a host of extras including a whopping 24-month warranty.
We may be doing things differently, but we aren’t the new kid on the block, we’ve been lovingly restoring phones back to their original glory and connecting customers to the tech they love for 14 years.
urPortal puts complete, real-time control, at your fingertips. It’s intuitive design and live feeds mean that whether you are sales, purchasing or management, you have the latest information for your needs, including stock expectations and pricing. With full visibility you never have to miss an opportunity or risk a customer going elsewhere to complete their needs again.
We have created a platform in which you can confidently and consistently buy at trade prices with complete visibility of supply and for every handset purchased, we plant a tree with Ecologi.
Customer has an existing estate? Why not convert into cash either for them or as part of your proposition? Within urPortal you can provide preliminary quotes for existing handsets for trade-in. You can be as involved as you wish in this, or we can manage it all on your behalf as is all part of the service. For every handset, we plant another tree.
Whether as part of our warranty or just as a service, repairing handsets is also available through urPortal. Fully tracked and communicated from our UK based teams of technicians, to either repair a handset or offer a more cost-effective solution for your customer.
Business Premium provides you
with a wide range of extras
to take your phones to the next level. Available on all Premium
grade phones
Check, check and check again. Every phone that passes through our UK based workshop undergoes rigorous testing process to meet the strict criteria of passing before it gets the green light to join the Circle.
The customer experience of a urPhone is paramount and therefore our business model is to have the control, development and passion of our own technicians and engineers.
Much like buying a new car, which depreciates in value as soon as you drive it out of the showroom, purchasing a brand-new phone follows a similar pattern. The moment you unbox and start using it, its resale value drops significantly. Although, a refurbished phone retains its value far better after the first 12 months, offering several key advantages:
We're on a mission to change buying habits to think circular. So that every time a ur device is purchased, it joins our Circle, ready to be loved, used and returned, again and again. Our team are passionate about boosting the lifespan of devices already in circulation, rather than adding to them. Reducing e-waste and our carbon footprint, so that the only impression we leave is on you – giving you more reasons to love refurbed, from our price match guarantee, to the trees we plant.
By using us ur completing the circle, by keeping pre-loved phones in circulation and allowing us to plant a forest on ur behalf you’re helping reduce e-waste and protecting against harmful CO2e, reducing ur carbon footprint and earning yourself some good Karma.
Our experience isn't just a number – it's a testament to our commitment to quality, reliability, and innovation. Trust us to bring your devices back to life, backed by over a decade of unparalleled expertise.
Selling over 250,000 refurbished phones isn't just a milestone for us – it's a testament to our dedication to sustainability and environmental responsibility. With each device finding a new home, we've diverted a significant amount of electronic waste from landfills, reducing our ecological footprint one phone at a time.
By extending the lifespan of these devices through meticulous refurbishment processes, we've not only provided our customers with affordable and reliable tech solutions but also contributed to conserving precious resources and reducing greenhouse gas emissions associated with manufacturing new devices.
At the heart of our mission lies a commitment to environmental stewardship and sustainability. Through our initiative, we've proudly planted trees and counting, symbolizing our dedication to combating e-waste and fostering a greener planet. But we're not stopping there. Our vision extends far beyond mere numbers – we're on a quest to plant forests worldwide, transforming landscapes and revitalizing ecosystems.
By intertwining our efforts with the fight against electronic waste, we're reshaping the narrative of the tech industry, championing a future where innovation goes hand in hand with environmental responsibility. With every tree planted, we're sowing the seeds of change and cultivating a brighter, more sustainable tomorrow for generations to come.