Here is what you can expect
from ur®Portal.

Having our dedicated and unique portal for buying and trading in handsets, will streamline any experience you have had of navigating the supply of refurbished handsets in the past.

You can manage ordering, stock availability, process trade-ins, track orders, request repairs and confidently close customer requirements from a single platform at the click of a button. This eliminates the need for multiple cross department interactions, reducing operational complexity and saving time.

This could just be the edge you need over your competition.

The instant estimate quotes for trade-in handsets, enables the ability to build additional funds into any commercial discussion and consideration.

The ability to arrange repairs means that you can take a headache away from your customer of what to do with broken phones.

This may just be a deciding factor for a customer considering moving to you. Its intuitive design makes it simple to understand and use. Don’t just take our word for it though...

*Prices displayed are not accurate and are for illustrative purposes only

Simple to Buy

Select your handset, choose the storage, colour and grade depending on budget, volume and then build your basket, it’s that simple
The Stock Indicator guides you as to delivery timeline by model, allowing you to immediately set expectations or influence choice depending on best availability
The Condition Info supports in the customer being led to an informed decision on the choices by price / grade
Complete control of the ordering process via user permissions
Updated delivery progress information available within the portal

Easy to Trade-In

Simply select the handset, confirm an initial expectation of the condition as supported with the quick look Conditions Info link and receive an estimate quote in seconds. After our evaluation we will either send the cash directly to you or your customer, depending on which way you choose us to work with you.

Get an instant estimate quote
No need to waste time grading devices
Choose your level of involvement
Competitive, market-checked trade-in rates
Save quotes for up to 30 days

*Prices displayed are not accurate and are for illustrative purposes only

Repair as a Service

We know that accidents happen so that’s why we’re now offering our UK repair centres to you and your clients. Simply raise a ticket for the device purchased and send it back to us for the repair. If the repair does not make financial sense, we will recommend an alternative. Currently, we offer this service for handsets purchased from us, but watch this space…

Repaired by our UK-based expert technicians and engineers
Cheaper than any high street repairer
Raise a ticket and track progress through urPortal
Set maximum repair budget on each ticket

Benefits of Trading in

Not only are you helping the environment and your customers, but you’re helping your business too. Offering an easy way for customers to trade in old phones for credits or discounts encourages returning to you for upgrades.

The trade-in feature adds value to your offering, attracting planet and cost savvy customers who want to maximize their purchase power. You can also create loyalty programs where frequent trade-ins or purchases reward customers with discounts, creating a cycle of engagement that increases customer retention.

Cash back for
your clients

Once the devices have been examined and confirmed by our in-house techs, payment will be made within 24 hours

Save quotes for
30 days

Gives time to the client to decide on the trade after they have received their new devices.

Highly competitive
trade rates

We pride ourselves on being competitive in the market and offering great deals that can be passed on.

Protecting confidential data.

The data on every device we receive is erased using Phonecheck software, a 3rd party company, so you can be confident in the knowledge that all data has been removed securely. With this you will receive a certificate that this has been completed and can be kept for your records.

Data removal using 3rd party industry-standard software
Certificate of data removal from Phonecheck
Optional on-premises data removal.

How we provide Trade-in values

We initially give devices an average evaluation based on the estimated condition of the device. This enables you to provide an instant estimate for customer consideration. On receipt of the device, it is passed through our testing and physical evaluation to have the value confirmed. It couldn’t be simpler:

Estimate condition of the device, assisted with the Condition Info quick link in ur®Portal

Receive an instant estimate quote in ur®Portal

Send the device(s) to us for free – labels and process all explained in urPortal as you walk through the order

One of our in-house technicians will perform a 90-point check for the functionality and the cosmetic condition will be assessed.

Payment for confirmed quote will be made within 24 hours

Here is what you can expectfrom ur®Portal.

Everything, All together.